3 CPE Credits

What's the best way to talk with someone about performance management issues? How do you start a conversation with a colleague about a touchy subject? What do you do when someone gets immediately defensive despite your intention to have an open dialogue?

Explore the answers to these questions and more. Exercises and discussion illustrate the effectiveness of different communication tools and when to use each particular approach.

You will take away:
-Increased awareness of your own blind spots and barriers to difficult conversations
-Practical tools, tips and resources for increasing your effectiveness
-The ability to keep the dialogue open even in the most difficult situations

Speaker: Peter Nanopulous, UC Santa Cruz

NCHRA Members: $125 / General: $165.

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