Define competencies, their history and the important role they play in Human Resources and the organization.
Analyze the main components of a competency, the differences between each and their relevance to HR processes.
Learn where competencies come from and apply the main steps in designing competency frameworks and models.
Apply competencies in the recruitment and selection processes.
Learn how to use competencies for identifying training needs.
Use competencies and behavioral indicators to design performance appraisal systems.

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