Define human resources and its main functions.
Define the link between business strategies and Human Resources.
Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.
Evaluate the results of Training & Development through the use of Key Performance Indicators.
List the main types of performance management and appraisal rating systems and how and when to use each.
Explain the current trends in Human Resources and discuss the future of HR professionals in light of these trends.

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