Define competencies, their history and the important role they play in Human Resources and the organization.
Analyze the main components of a competency, the differences between each and their relevance to HR processes.
Discover where competencies come from and apply the main steps in designing competency frameworks and models.
Identify the main steps involved is assessing employee competence and the reliability of each step.
Apply competencies in the recruitment and selection processes.
Use competencies for identifying training needs, talent pools and succession plans.
Utilize competencies and behavioral indicators in performance appraisal systems.

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