How do you deliver excellent service to your clients, day after day, no matter what other issues and problems are going on? This course focuses on the skills you need to consistently exceed your clients' expectations. It will enhance both your skills and your confidence in handling interactions with clients and enable you to implement best practice client service techniques. During this intensive workshop we'll cover the key skills and techniques needed to provide outstanding service to all your clients - internal and external - how to generate client loyalty and how to deal with complaints and other difficult situations. The approach is highly interactive, giving you the opportunity to practice all the skills you learn. Details of this event may be subject to change. Please visit http://www.cce.usyd.edu.au/course/cser for more information or to register.

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