If you want to learn how to say 'no', make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You'll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you. Details of this event may be subject to change. Please visit http://www.cce.usyd.edu.au/course/gwyw for more information or to register.

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